Erica made my visit as short and as pleasant as possible. That has not been the case in previous visits with other service writers. The only complaint I have is not her fault. My new tires were installed and filled to 35 psi. The required pressure according to the door plate is 38 psi cold. I had to replace my tires at less than 30,000 miles because they were worn on the outside edges because of low pressure. It also affects gas and battery life.