It was a warranty item concerning the shifting. it happened to my daughters 16 Malibu so I was looking for it to happen to my 16 Malibu. Everything is working fine now. I have a quite complete contract so expect to visit you as needed.
I brought my car in for service, there was a noise coming from the rear passenger side. The Adviser never came to tell me what was wrong with the car. I went up to the desk after seeing I was the last one in the waiting room after being there for over an hour. My Adviser shows me a picture of a tire with a nail & it wasn't my tire. I walk over to my car in the service area & the mechanic shows me the tire with the nail. The problem I have is if I would of never went up to the desk to inquire about my car & the adviser had all the information, when was he going to tell me. Then he tells me he's waiting for the mechanic to get the pricing & availability of the tire. Which he is the one that suppose to do that. When I came back the next day to have the Tire put on my car, with an oil change. Service was much better I was in & out. And the mechanic not the adviser kept me informed as to what was going on.
We’re sorry that you had a less than completely satisfactory experience. Service director Andrew Gentile has made an effort to contact you regarding your experience. At your convenience, please give him a call at (813) 935-3100. Thank you.
Second time coutesy ride has failed to deliver good service. No detail available. A pure waste of time. I had my two year old as well asy 4 month old with me. I was very uncomfortable. I will not go back to Florida ave location again
We’re sorry that you had a less than completely satisfactory experience. While we do offer a limited number of rental vehicles on a first-come, first-served basis, service director Andrew Gentile explains that none was available on the day of your visit and we were able to provide you a ride on our courtesy shuttle instead. Should you have any questions, please contact Andrew directly at (813) 935-3100. Thank you.
The best shopping experience of my life. My salesman was awesome. They put me in the best possible vehicle based upon my needs instead of theirs. The finance people are excellent as well. Thanks guys, your the best!
Our experience purchasing our SUV was top rated. We first contacted the dealership through the chat function and spoke with Brian. Through his open ended questions, he was able connect with what we were in need of. It just so happened the actual vehicle we were after was at another dealer of theirs. We were impressed at the communication between the two dealers and ability to obtain inventory with ease. When we agreed on the appointment, every thing happened as planned. We were kept informed throughout the entire process. The professionalism at the dealership and with Brian is why we will recommend Jim Browne Tampa Bay.
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.