Customer Reviews

Outstanding service, Zach G was very profesional. He helped me out of a very complicated situation.

Did not fix the car

Oil cap left off after an oil change. This caused to oil getting everywhere and on the spark plugs which lead to misfires. The misfires then caused the catalytic converter to fail so it was replaced. The time and aggravation that this caused me is unbelievable. I’ve only had my new vehicle for 9 months.

Very very unhappy with my experience. I paid top dollar for my Silverado then I pay top dollar for my protection package because I was assured that ALL of my basis were covered. Come to find out that was a LIE. I paid almost 5k for the rims and tires from the dealership because of the complete coverage I was told I had. Only to find out after I blew a tire THAT WAS A LIE. To have it serviced I brought it back to the dealership after having 2 phone conversations and 1 face to face in the service department that everything was covered in my EXPENSIVE maintenance package. Only to find out that my sensor isn't covered they say. It really confused me since it's part of the computer system with the functionality of my 57,000 dollar vehicle. I would love to find out how this is even possible. And why the dealership that I just gave all this money to not 3 months ago didn't take care of this issue for me. Long story short VERY DISAPPOINTED

Staff is always friendly and service is completed in a timely.

You guys tried to charge me $130 for just driving my car around. I think that’s ridiculous due to the fact I specifically told the advisor what was wrong.

I am disapointed because I was there two weeks in a row. The first week the service person gave me the information that I needed to obtain an estimate but said he was leaving the next day to work somewhere else and would not be there to assist after that and gave no person in the future to talk to. The second trip I brought my Tahoe in for a check in light and it took almost 5-6 hours just to have someone call me back. Because of the diagnostics on my Tahoe I would be in the market for a new vehicle but if this is the kind of service that is provided I am not sure that I would want to purchase the vehicle from Jim Browne. After the sale that is the most important aspect of owning a vehicle.

I guess it was an extremely busy day - the Monday after Christmas & B4 NY, but it was my FIRST service for my NEW car - oil change/tire rotation. I had an 11am appt, which I had booked on-line, 2 weeks in advance. Upon check-in, I was told it would be at least a 2 hour wait. Wow! I accepted a ride home, which I waited 45 minutes to get, and then once home, had to call 3 hours later to check the status. (10:45am-3:45pm is how long a SCHEDULED oil change/tire rotation took.) What I thought would be an easy hour appointment ended up taking all day and was a very wasted day off.

Sevice was quick and very accommodating.

Professional service, clean waiting area and friendly staff

Had to wait to long for a part from GM. Was giving a loaner but had to pay a fee for the loaner

Pleasant buying experience. Everyone was professional and did a great job through out the process.

buying a car is a stressful experience but my overall experience this time was not as stressful as I expected. Everything seemed to go smoothlty

We bring my wife’s Buick Encore here for all our regular services. Crew is great and waiting room is specious with places to sit, WiFi.

2 hr oil change when asked if they could check out my tailgate. The service person told me it would cost to diagnose and would be way longer than 2 hours

Keith was great

I first contacted Jake on the chat site. He was not able to answer my question so forward my information and questions to a sales person. George Brito contacted me within 30 minutes or less. From there he answered all my questions and with the help of the sales manager, Hector, we were able to arrive at a price that made me get in the car and drive from Fort Myers to Tampa. After meeting George and looking at the car he had ready for me, I was able to move onto the next step and began the buying process. George was more then helpful. He made the entire process easy and an extremely happy experience. From there we meet Lauren to go over the financing. She was extremely sweet and explained everything step by step. Before you know it we were the proud and happy owners of a new Chevy Cruze. I would recommend this team to anyone that is interested in looking at or purchasing a car.

Excelent

Most pleasurable dealership experience I’ve ever had.

Found the problem.. ordered the part and fixed it quickly... great service.