We first came in on a Sunday just browsing and found the Tahoe we fell in love with. We gave our information to see if we could get approved. We sat at the dealership for about 3 hours and had to leave due to not likely getting a response that day because of the Pandemic and bank hours. I was called on Monday to be told that we got approved unfortunately they could not get us down to the promo zero percent interest, which was understandable why. After finalizing the details I was promised they got the payment to $825 exactly. The Numbers I calculated didn���t add up to that payment but I was promised it would be that payment And a deposit was collected. Upon arriving to the dealership we were then told the payment was increasing to $844 and there was nothing they could do, it was from the trade payoff being higher than the account balance. However the dealership had all the Trade vehicle info to get the payoff prior to us driving from Plant City to Tampa to sign on what we believed was an $825 payment. Sales person took the blame and apologized for the mistake. It was also discovered that we were charged $1k more than the price advertised on the internet for the vehicle. I was very disappointed to know that the dealership would make money off the vehicle, the financing, the extended warranty and the tire warranty but could not compromise to the payment we were told on the vehicle. Within 15mins of leaving the dealership we noticed a small crack in the windshield so I noticed our salesman and he asked me to send a picture. Since the sun had already went down I sent the picture the next morning. I was told today by the salesman that Jim Browne would seal the crack or we could run it through our insurance. We will not be running it through our insurance because this was pre existing damage prior to us insuring the vehicle, that is insurance fraud. I understand there is a current pandemic and things are a little hectic but the customer service at Jim Browne was sub par.
I was told it would take 3 to 4 hours to install accessories so I took shuttle home within 15minutes after I got home They called me and tell me it was ready shuttle driver had to turn around and come back and pick me up that is quick satisfied with the service rate this a big 10.Just need rewards points added for purchase
Wheels were left with grime dripping after first oil change and rotation. Car wash would have been nice. Bought new and found right rear bumper was not installed properly and sticks out. First attempt to fix it did not hold. Have to find dealership with a body shop and was told "maybe" they will fix it.
From the second I pulled up in the service department I was greeted with a smile, I even had the door held for me(Smile) A few seconds later I was approached by Phillip H, also with a smile great personality he catered to my every need, after taking a seat only a few moments later I was greeted by Ms.Donna who has the spirit of an angel she���s very well spoken, friendly and courteous she offered Popcorn, Coffee and a great conversation with only meeting her that day I couldn���t believe how comfortable I became I talked her ears off(Plural not singular) lol She is my second favorite LEO next to my daughter Ms.Donna���s Bday is August 7, but before I became too comfortable Mr.Eddie introduced himself as what I would nickname him as ���The few minute man��� lol because that���s just how fast he did the oil change he was soo polite and very handsome we even came up with an Anti Corona handshake I even stayed over a few minutes after service was complete that���s how comfortable I was, Mr.Philip walked me to my car and I can���t wait to return not to spend money but to drop by to say Hi... Btw the waiting area was spotless great job on the floors.
Staff was wonderful job, and were very patient with me I had been have a rough time looking a 100 voucher. Tyler did a fabulous job looking for ways I could max out with it so I didn���t waste or loose out on it. Tyler was very professional and nice he
We���re sorry that you had a less than completely satisfactory experience. Service director Andrew Gentile explains that we did not perform any repairs on your pickup but simply extracted data from its computer system as directed by the manufacturer. After studying this information, General Motors determined that your Silverado was operating as designed. Should you have any further questions or comments, please contact General Motors at (800) 222-1020. Thank you.