We were treated like family. They did not treat us like a number. We did shop around and we noticed that we were not treated as well as we were at Jim Brown Chevrolet. To the other dealers we were just a number, but Jim Brown treated us as though we were the only customers in the shop at the time. Everyone was so helpful and gave us the time to shop around, they even encouraged us to go out and look at other dealerships. Because they were confident in the way they treated us and the deals that we would be receiving from them that other's could not match. We love our New 2019 Chevy Equinox and recommend everyone looking to purchase a new vehicle to go to Jim Brown Chevrolet. They will treat you like Family.
I had recently had a transmission flush on 12-19. After I got home I noticed transmission fluid on my driveway one day later. Not sure why my fluid was leaking out since the service person said that the tech had some problems getting the hose back on my car but was able to connect it. I was told to expect to change my hose in the next 6 months not right away. However I brought my car back on 1-4-19 with a transmission leak. I was told that I had to leave my car because the leak was bad. So I went 6 days without a car and had to use a spare car to get to work. I paid an additional 152.00 to get my car back on 1-12-19.
Truck had to be put in the shop after being driven for only 800 miles. They had my truck for 2 weeks never offered a loaner and I have to pay Uber back and forth to work for 2 weeks. And to date my financing still isn’t done!
Service department assistance (Phil and Lina) was excellent despite my disgust with Chevy. I am having catastrophic engine failure at 85k miles. It's a known issue and no recall. This is my 4th Chevy and most likely my last.
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Thank you so much again for your feedback! We hope you have a great day!
Forced me to finance a loaner vehicle with 3,000 miles on it. I was charged full price for it and was told it was brand new. They also told me my credit application was not accepted when it was and caused me to be behind on my payment. They are total scams.
We’re sorry that you had a less than completely satisfactory experience and appreciate your letting us know. At your convenience, please contact sales manager Mark Hover or Scott Cannella at (813) 935-3100. Thank you.
Refused to check on the problems presented until bringing the car back multiple times. When they finally checked there was a problem. Car was repurchased by GM. In general...horrible customer service at both the dealership and corporate level. Last eight vehicles I purchased wear GM vehicles, the next car I purchase will not be a GM product.
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
My service contact Rob was very friendly and great with communication. Unfortunately I am sure through no fault of his my issue still has not been resolved. To say the least I am unsure why, my car only has 8000 miles on it. Not such a great way to start this relationship.
We’re sorry that you had a less than completely satisfactory experience. At your convenience, please contact service director Andrew Gentile at (813) 935-3100 so that we can make arrangements for your return. Thank you.