I showed the young service person the email I received showing discount for routine maintenance and, also, mentioned tire rotation and alignment. All that was done was oil and oil filter change. My fault as I did not look at the form until I had signed and was almost home. My fault.
We’re sorry that you had a less than completely satisfactory experience. Service director Andrew Gentile explains that the technician did not rotate you vehicle’s tires because they were already in the best position for optimum wear. Your advisor should have explained this to you upon re-delivery of your vehicle. Should you have any further questions or comments, please contact Andrew directly at (813) 935-3100. Thank you.
I guess my expectations are a little high, but there goes... I purchased the car at your dealership, 2016 Camero SS. I would think that your service department would have access to that information and not have to ask; have you ever been here before?? Really?? I made an appointment for oil change and was offered air and cabin air filters. Job well done, that most have been an anomaly. With the above mentioned car, is offering tire rotation a good idea??? The actual service aspect of the visit was fine, but then again, how can you screw up an oil change??? (Mechanic says; hold my beer and watch this!!) When the car was ready, the service "advisor" indicated that there might be an issue with my battery. You mean the same battery that I have complained about twice?? That one?? I have actually had better service at other dealerships. Case in point, I brought the car to Jim Browne twice concerned with the transmission as the car did not drive well. Never addressed and the mechanic said " That's just how these new Camero's drive"!! Really?? I drove the car to New Bern NC. The transmission was acting up and I took it to a dealership for repair. The car was obviously under warranty and the mechanic immediately diagnosed as needing a new torque converter. Repair made and the car drives fine. Sirius has not worked in my car since it was new. One of your many service advisors indicated that there was a problem between Chevrolet and Sirius. Well not according to other dealerships!! Still not fixed, no one at Jim Browne seems to have a clue. I don't think I've dealt with the same service advisor twice as there are always new faces. Before purchasing the Camero, I drove Jeeps and experienced service at Jerry Ulm. They were awesome. I currently have service done on a 2018 Audi RS7 at the dealership up the street from you. They are absolutely awesome. When I arrive with the car, I'm greeted by name and they are 100% aware and up to date on the car, what service is needed and also do a complete inspection each time it's in for basic service (oil change, Audi recommended services). And lastly, I have an older Ferrari that has been service locally at the dealer now located in Palm Harbor. They take service to a whole new level, but it is a Ferrari.... Don't get me wrong, I absolutely love the Camero! The sales process was a little wonky, but sales people are well, sales people. Service has always been an issue on a car that only has 28,000 miles on it!
We’re sorry that you had a less than completely satisfactory experience. Service director Andrew Gentile explains that our technicians must follow a strict set of guidelines established by General Motors in order to cover a part under warranty and that your Camaro’s battery passed our tests. At your convenience, please give him a call at (813) 935-3100. Thank you.”
Had a very pleasant experience. Bryan Fernandez our sales associate was very nice and knowledgeable. The general manager Mark was great as well. I would be glad to recommend a friend to your dealership
Very unhappy. Been coming to this dealership for over a year and a half for oil changes and services and never had any problems until Thursday. My oil change was done and the tech said he check all of my fluids when I get in my car on Saturday it say I'm low on windshield wiper fluid but how if all my fluids was check what if it was something else major very unsatisfied
Day one with Erica I was actually blown away at her initial customer service skills and knowledge. I picked up the vehicle after I was told the two issues were fixed. Got home and the rear lift gate still wouldn’t open. I paid over $300 to fix it, I’m now told it’ll be another $1200 to actually fix it. I will be requesting the $300 back as a credit towards the actual fix. Plus the frustration of having to schedule and leave my vehicle again for the fourth day.
Jim Browne Chevrolet made the truck buying experience great. You went above and beyond ordering me exactly what I wanted and you were the only dealership that would order and install some GM Performance Parts for me. I went many miles out of my way simply because you said "yes" when everyone else said "no".
I had a wonderful experience! I've already recommended people to purchase and one guy to actually get a job there! Myra was incredible to work with. She wasn't pushy and she was very professional. Sykes was great as well!!! The manager was also very nice and helped me get the SUV of my dreams! I'm so very thankful for all of them!
I was told last week my check engine light was on because the batteries were not holding a charge and paid over $600.00 to replace them. The light came on again yesterday and I was told it was a different issue and paid almost $500.00 to repair that issue. After I left the car feels as if it almost shuts off/stalls when at a stop/red light. None of which are covered by warranty on a car with 67000 miles.
Excellent, friendly and helpful service. Brian Reid was excellent, he was fully armed to furnish us with all the necessary information we needed. He went above and beyond to ensuring we drove from Jim Brown Chevy in a brand new 2019 Camaro. We've dealt with other dealership representatives but none compares to Brian Reid. My fiancee and I sincerely appreciate Brian Reid for the comprehensive service he delivered to us. Jim Brown Chevy is the Best Car dealership.. 👍