We���re sorry that you had a less than completely satisfactory experience. Service director Andrew Gentile explains that an adjustor inspected your Camaro, found sludge buildup in the engine and denied your extended warranty claim, citing lack of routine maintenance. Should you have any further questions or comments, please contact Andrew directly at (813) 935-4812. Thank you.
Jeremy Bauer took excellent care of me and my vehicle. The service guys are great and had me in and out in less than two hours. Jim Browne is my new place to go to have my vehicle serviced and I will be recommending them every chance I get. Thank you Jim Browne Chevrolet for the fantastic customer service!
Spent 3 days attempting to buy on line. At one time, I had 10 different GM dealers working for me, to find the right vehicle and the right price. As Jim Browne Chevrolet was chosen, promises where made that weren't fulfilled. I was told that I could have my vehicle delivered, and not have to come into the dealership. Later it was discovered that I reside 42 miles from the dealership and exceed there 30 mile limit. Only negative I encountered. But when promises are made, they should be fulfilled over such a minor thing.
Everyone at the dealership was great. My issue is that when I make an appointment through my.chevy.com for service, the appointment never makes it to the service department. This has happened 3 times now. Made the appointment on Sat. the 16th for Tuesday, May 19th at 0730 hours. Since this was an issue in the past, I called the service department on Monday the 18th to confirm that had my appointment. I was advised that they did not show my appointment eventhough I had received email and text confirmations of the appointment. This gets very frustrating and needs to be resolved.
Everything was great. Heidi always takes great care of my family when we bring in our vehicles. The only thing I wonder about is the same day I received this, I received an email from Chevy that every service is supposed to include a complimentary car wash, vacuum and interior cleaning. I've never received one at this dealership.