Customer Reviews

Still don’t have my vehicle. It’s been there for over a month getting a new engine after initial engine problems on a brand new vehicle. After the engine was replaced more problems arose causing a longer wait time. Lack of communication is huge. I Would be told I would receive updates and always had to call a week later to follow up.

We did not come in for service on 11/25. You sent to wrong email.

I made an appt online for 8am. Got there at 7:45am just for an oil change. Wasn’t completed until after 10am, and no one advised me at all it would take that long, or even an update during that time. When I was checking out, they recommended 4 new tires and a new battery (failed test). I found that odd since I just purchased the vehicle in July from JBC. Later in the day, I took my truck for a 2nd opinion to a different service center. They walked with me, went through my tires, advised they were ok until the rainy season. They tested the battery right in front of me, and calculated 620 out of 700. He said it was fine. Certainly did not appreciate the long wait when i made an appt, and the ‘recommendations’ when they clearly were not needed at the time.

Service work was excellent. However the wait was unacceptable. Made and appointment for 11:10 and didn’t leave the dealer till 1:00 PM for a basic oil change and tire rotation. Mentioned we needed some warranty work on a vehicle with 5K miles purchased from their dealership and we were given a business card with a phone number on it, because they don’t have a body shop. Understandable not to have a body shop but should at least have a specific contact to deal with or make the appointment for the client. Unfortunately we purchased the extended warranty and have to have all service work performed at that dealership.

I have had my brand new 2019 Silverado in twice. It has 4200 miles on it. Transmission downshifts so hard it feels like you are being rear ended. I was told this is normal operation. The A/C does not come on when the truck has sat over a day. I was clear how to reproduce this. I was told they cannot reproduce, but they did not leave it sit a day. I ask for a loaner for this warranty work, but they never have any. I am beginning to think they have absolutely no loaners. How can they troubleshoot this problem without having the vehicle more than a day? How am I supposed to get home? I finally called Chevrolet, and they said they would reimburse me $37 a day for three days for a rental. Best price I could get was $45, so I will be out of pocket for warranty repairs. I have also had the infotainment go completely blank. Again they can't reproduce. I think this truck is a lemon. I would love to give it back and get my money back. Would not buy here again.

They were professional. Problem was solved with my car seatbelts. Clean inside

Friendly and

Service advisors were all friendly and very informative. Service advisors are also very good at connecting with customers that where in the building not just me I noticed several advisers while I was there with their customers laughing and making the customer feel comfortable.

Just had the first oil change. Kept sending emails that I needed to bring in. Then told I had 17% left and should wait. Had it done anyway. Asked about message about password. Still not got answers. Not sure what is not working

I had an appointment at 10am on Saturday, but it still took 2 hours to complete the service on my vehicle. The work was good but it should not take 2 hours to complete, especially since I had an appointment

Service was excellent and prompt.

Great service

Express service was spot on...Thanks Joseph/Joshua...

Great experience

Very friendly and extremely clean facility

Jeremy was very helpful and conscientious of my time. Very empressed with the service I received and will definitely use Jim Browne service and request Jeremy again.

Hector was great

George was an absolute pleasure to deal with. The entire process and staff I encountered was polite and professional.

As always excellent service and the staff always ensuring to keep you update.

If we buy, this will be the second vehicle - one bought this past December. Love dealing with John Carson, and Donna Richards in the Service Dept. who kept the information going.