656 Reviews Found
Confirmed Service Customer
On Novemeber 16th 2019 I went to Jim Browne to repair my air conditioner now I have gone six times to repair the same problem and I have already paid $1671.01 for something that still doesnt work, my last visit was 8/1/2020 and to my suprise the adviser told me that I had to pay an extra $1800 to repair the air conditioner again, note that the air conditioner was never restored to the exact same condition that it was originally and now on top of that it is blowing hot
Olga M.
TAMPA
Business Response
We���re sorry that you had a less than completely satisfactory experience. Service director Andrew Gentile explains that the repair of one leak does not guarantee that there will be no additional leaks going forward. Once working, the compressor was found to have been weak due to its low freon level. After the compressor was replaced and with the passage of time, our technician was then able to find another small leak coming from the evaporator. Should you have any further questions, please contact service director Andrew Gentile directly at (813) 935-3100. Thank you.
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Confirmed Service Customer
Went in for oil chg. Got there a little early, they got me right in and I was out of there in less than an hour. Staff was extremely pleasant.
Kim O.
SPRING HILL
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Confirmed Service Customer
Very pleasant, very efficient, took care of the problem without costing me a lot of money thank you very much
Frances G.
TEMPLE TERRACE
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Confirmed Service Customer
Quick, polite, and a comfortable waiting area.
Scott L.
RIVERVIEW
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Confirmed Service Customer
was in and out in about 45 minutes . nice and fast
Mark C.
ODESSA
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Confirmed Service Customer
I scheduled my appointment for service, and I receive an email notification confirming my appointment, and when I arrived at the dealer the service desk was not aware of my visit.
Edgar G.
LAND O LAKES
Business Response
We���re sorry that you had a less than completely satisfactory experience. Service director Andrew Gentile explains that, because your visit was scheduled through the Chevrolet app instead of directly through the dealership���s own web site, the appointment simply appeared on a different screen than expected. We have reviewed the process with our team of advisors and are confident the same error won���t happen again. Should you have any further questions or comments, please contact Andrew directly at (813) 935-3100. Thank you.
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Confirmed Service Customer
My tires were far off on psi if you go you have to wait three hours for just a regular old change although evenif you have an appointment
Anthony S.
LUTZ
Business Response
We���re sorry that you had a less than completely satisfactory experience and apologize for the oversight. Our advisors and techs are trained to conduct a thorough inspection of your vehicle. Although we strive to get customers��� vehicles in and out of the shop in as timely a manner as possible, service lane traffic and unforeseen circumstances occasionally result in a longer wait time than usual. At your convenience, please contact service director Andrew Gentile at (813) 935-3100. Thank you.
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Confirmed Service Customer
With appointment and particular service having done in and out quicker than expected
Stephanie G.
TAMPA
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Confirmed Sales Customer
I had a great experience with brain he help me in so many ways I was very upset with my car because it put me down a lot but when I told me brain about my situation he under stood what I was going Thur thanks very much I am happy
Doris J.
SAINT PETERSBURG
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Confirmed Service Customer
My appt seemed to not be showing up in their system but the gentleman at the service desk didnt miss a beat asking me what the appt was for and getting my car taken care of. And in good timing.
Andrea O.
SEFFNER
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Confirmed Service Customer
Your service department it was very nice courteous appreciate it and look forward to doing more business with you guys
Derek C.
WINTER HAVEN
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Confirmed Sales Customer
It was very easy. I was approved for finance by my bank and GM. I knew what I wanted and the car was available.
Jeffery L.
TAMPA
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Confirmed Service Customer
Sun roof cover clips keep breaking. They are never in stock. I have to make a second trip an hour away because they don't have them and have to order. The rear wiper blade they didn't change because they couldn't get something off. To me that is a problem. When it is out of warranty, am I going to have a problem changing it? They used to do a complementary wash. Not done. I have not choice but to come to your dealer or you won't honor my lifetime warranty.
Denise P.
NEW PORT RICHEY
Business Response
We���re sorry that you had a less than completely satisfactory experience and apologize for any frustration you may have experienced. Sun roof clips are not something we keep in stock and are ordered on an as-needed basis. Wiper blades are considered a maintenance item and are not covered under your vehicle���s warranty. Car washes are available upon request. Should you have any further questions or comments, please contact service director Andrew Gentile at (813) 935-3100. Thank you.