I went in on Saturday September 19,2020 for an oil change and a cabin air filter change. I waited 4 hours and I made an appointment. After the long wait the advisor comes to tell me my truck was ready and that they accidentally replaced my engine filter as well because there was another Tahoe getting serviced as well that needed an engine filter replaced and they mistaken it for mine. Then the advisor hands me back my keys and I turn my vehicle on and my radio screen is black. My radio is fuctional but my screen is completely black. I go back to the advisor and he brings it back to the technician. In the meantime I ask to speak with the service manager. The service manager there on Saturday was Phil. I explain to him what happened and he proceeds to tell me that Chevy is famous for electrical problems in there vehicles and that the electrical systems in Chevy vehicles is trash. Those were his exact words! I told him that when I brought my truck in for service my radio was working perfectly fine and he says that the technician was no where near any of the electrical wires for the truck for the type of service I had which was an oil change and a cabin air filter. He said it is unfortunate that the radio gave out while I was at the dealer and not while I was driving. He also said I would have to bring the truck back in on Monday because the electrical technicians were not there at the moment. I advised him that I would be making a complaint with the dealer and corporate because I come for service and not for my vehicle to get damaged. He diagnosed a problem with my truck without even evaluating it. When I got home I had my husband look at the truck and remove the cabin air filter since that was the closest thing to the radio that they were touching at the dealer. Once he removes the cabin air filter he notices that a blue wire was left unplugged in that area. He plugs it back in and what do you know my radio starts working again. So not only did the service manager fail to provide good service to me but the technician also failed to at least retrack his steps to make sure there was nothing he might have missed. How do you employ technicians that have no idea where the electrical wires are for these trucks or that have no knowledge to at least retrack their steps. To be quite honest I will never bring my truck back here for service. How can I trust these type of technicians? Also what really offended me was that even the head guy there at the service department by the name of Phil said that Chevy electrical systems are garbage. How do you have an employee there that talks down on the company itself. It was just a terrible experience and I will never be back there again!
We���re sorry that you had a less than completely satisfactory experience and apologize for the. Service director Andrew Gentile explains that, due to a loss of internet connectivity on Saturday, all repair orders had to be written up manually, resulting in confusion between vehicles. Once we were made aware of the mistake, our technician corrected his error and completed your services at no cost. Should you have any further questions or comments, please contact Andrew directly at (813) 935-3100. Thank you.
I had an issue and Mike was great! My issue got resolved quickly and without hassle. I have a coworker who wants to buy the same vehicle as mine and I have told her nothing but amazing things about Jim Browns customer service because before this mishap I've always received excellent customer service!!
Our sales guy was excellent, he give us everything that he could. He made sure that we understand everything that was going on and he did not have us there all day, like something it happens at car lots
I came in for a recall on my Equinox wiper mechanism they broke my ingintion key and blame it on me. I wrote a letter to Jim Browne the owner of Jim Browne Chevrolet with no response. Will not take my car there again.
Per your request, Jim Browne Chevrolet performed a tire rotation on your 2014 Equinox and redelivered the vehicle back to you in working condition. Any damage to the key would have been immediately apparent and brought to our attention prior to your driving it off the lot. Should you have any further questions or comments, please contact service director Andrew Gentile at (813) 935-3100. Thank you.
We apologize for the error. At your convenience, please contact service director Andrew Gentile at (813) 935-3100 or customer relations manager Jeff Jeter at (352) 521-0485 so that we can update our database. Thank you.
I walked in on Thursday to test drive an equinox but didn���t know if I wanted it or an escape. I went to another dealer earlier in the day and was given the hard sell, buy it now story. Danny and his manager Clif were super low key. Clif heard I was planning to sell my car on Saturday and wait to make the decision until I had my down payment in cash. He offered me the same as trade in- which I felt was super fair, considering I had been offered much less for it at the other dealer. I went home and decided to come back and purchase.
Salesman was great. Finance office was great. Only bad bad thing was upon receiving the new truck there were dirty footprints in the bed from the service guys walking around in it. The salesman Zach tried his best to hose down the bed (which was not his fault) because no service people were available. Upon returning home I had to hose down the truck bed the next day. I would���ve liked the truck to be cleaner as you could tell people had been inside it before. Besides that, overall good experience.