Service director Andrew Gentile confirms that we changed your Cruze���s oil during your last service visit and suggests you take the vehicle to the nearest Chevrolet dealer at your earliest convenience. Should you have any further questions, please give us a call at (813) 935-3100. Thank you.
Had to drive an hour and a half to get to your dealership. I didn't want to be late and arrived 10 minutes early. I was chastise for being early. I called in advance to make the appointment and told them that the car said I only had 9% left on the oil. The service advisor shed I should only change the oil at 7,500 miles. I only have four thousand miles on it and this is my second oil change. Everybody tells me something different. Should I have left? Leslie other people came and left I was sitting there nearly two hours. I don't get it. Also why do I have to go all the way to your dealership just to change the oil. I'm confused. I know no one will read this and I'd like to know does the program in the computer that recommends when to change the oil is correct or do I change the oil every 7500 miles because 7500 miles could be 2 years. I never heard of letting oil sit in a car for 2 years.
We���re sorry that you had a less than completely satisfactory experience. Service director Andrew Gentile explains that you were already waiting in line for service when he reported to work at 6:45 a.m. and that our service manager asked that you wait a few minutes until our computer system was brought online. The shop does not open until 7:30. Because your Camaro requires Dexos, a fully synthetic oil, General Motors allows for a 7,500-mile interval between oil changes. Due to the Florida heat, however, we recommend changing its oil every six months or 5,000 miles, whichever comes first. Should you have any further questions or comments, please contact Andrew directly at (813) 935-3100. Thank you.
The experience was purely transactional. No disapointment- but no wow factor. Without a customer delight- there is no cause to tell my friends or anyone wanting to make a purchase to make you their only choice.
We���re sorry that you had a less than completely satisfactory experience. Should you have any questions or further comments, please contact sales manager Scott Cannella or Andrew Conrad at (813) 935-3100. Thank you.
Matt texted me almost daily with different vehicles that he thought might suit my needs once he found out what my wish list was. Made an appointment and answered all my questions, worked with me to get best deal I qualified for and with exception of me having to leave and return, whole process was done in an hour.
For whatever reason, I did not get my usual service advisor Phil. I got Tyler who was sitting at the Express Lane Service. I think this is where the problems come from. For starters, he stated that he missed my custom note that talked about a previous issue I have been having and was supposed to be fixed at my last service appointment. He said it didn't format over. Being that I was in a rush because the quoted time had passed I had to go before getting it solved. Secondly, I understand that they have to get into the glove box to change filters but they didn't even bother to put my stuff back in the compartment. In addition, the "protector" that they put down when they first get in was left crumpled up and left on my seat. I've never had any issues like this before and I'm not trying to say it was Tyler but that was the first experience that I had with him and I hope it was my last. I believe if I would have had my regular service advisor that I even requested when setting up the appointment at least the missed custom note of a previous issue would not have been missed.
We���re sorry that you had a less than completely satisfactory experience. Service director Andrew Gentile has been trying to reach you to address your concerns. At your convenience, please give him a call at (813) 935-3100. Thank you.
all services completed in one day along with alignment and estimate for a light switch my advisor didnt think the techs would have time to get to. very happy with experience and will be returning in the future for service and repairs.
Always great dealing with Jeremy in the service dept. !!! Everyone is always great even the service manager is very involved with their operations I noticed and most likely one of the reasons they always give great service!!