Kept my car for two weeks and did not receive one phone call and come to find out they did nothing to my car. Issue is still there after two attempts for the same issue. This is the last Chevrolet I will ever buy
Had a brand new vehicle with a problem and it took over a month to fix and had to argue with you about a rental car. None on property had to go and sit at hertz for another hour and a half after Waiting in your service area for 2 hours
Friendly atmosphere. No hassle with pricing. Was very fair on trade in, and worked to get our monthly payment down. If you are looking for a new, or used car, I would highly recommend going to Jim Browne. Brian Reid did an excellent job going over all the options on the car, and even called me back to help with car settings. Great experience. 3rd car we've purchased through Jim Browne. Always great treatment.
my 2016 truck was at dealership for 3 days
For 1st electrical problem 2 nd time 9 days your mechanic says it was because no dielectric grease installed at factory next time 27 days for same problem missining battery tops and turbo inlet tube loose on both ends sucking sand into turbo supposedly changed engine oil but old sticker on window and doc says 33% of oil life left.
how do you think I felt about my experience
I had my corvette service with a pair of significant issues. One was covered by a service bulletin and the other by a third party warranty. Add hurricane Irma to this and it took forever to get the work done but it was understandable and they handled all paperwork for me very well.
Ivan from service department is a great person to work with. In general, I hate to work with car dealership, even when I bought my car, I went with carvana (online car store) to not deal with car dealership, they were awesome. I would say among all my experience with car dealerships Ivan was one of the best people, he is honest, which is something is really hard to find in car dealership. Definitely I will go back to Jim browne if Ivan stays there.
My appointment was at 7:30 AM and the shop opened at 7:40 AM. The service rep was not even sign on to his computer, so he took the information manually. I requested a shuttle and ended up riding with Uber, was not available either. Now, this is not the first time using your facility but I had better experience in the past. It make me fill that I was at a goverment office. Even the service was done to my satisfaction, just two details; Receipt I requested a 90,000 mile service but show 30,000 mile service (I pay for a 90K service) a copy of the inspection was not included so I dont know if it was done.
You tell them what you are looking for and they push for you to get something else i wanted an suv they pushed a malibu onto me why spend money on something i dont want its like going to McDonald's asking for a big mac and they say a cheeseburger is what you are going to take instead
excellent service. But I wish that you would move the after hours box to
the north side of the service office since it is necessary to climb over the
gate and walk back to where the box is now located.